Frequently Asked Questions
We’re here to help. Here are answers to the questions we get asked most often. If you can’t find what you’re looking for, please reach out to us by filling out our contact form.
Do you deliver?
Yes, The Botanist Buffalo currently delivers Monday, Tuesday, and Thursday within a 60-mile radius of the dispensary.
Orders must be over $100. Please call in to place your order 48 hours prior. The medical marijuana cardholder or caregiver must be present at the time of delivery.
- First delivery: FREE
- Purchases $200+ delivery: FREE
- Under $200 delivery: $25
Does the Botanist offer assistance with getting a medical marijuana card in the state of New York?
Yes, we offer assistance with medical marijuana card applications!
Note that patients who complete their registration at any The Botanist New York location will receive 1,000 LOYALTY POINTS pre-loaded to their account (that’s $50 OFF!). Come before 4pm on any Wednesday or Friday for free assistance with registration.
- register in-store on a Wednesday or Friday before 4pm
- bring A VALID NEW YORK STATE I.D. & PATIENT CERTIFICATION (from the practitioner)
If you are looking for a practitioner to receive a patient certification (must be done prior to visit), visit the New York Department Of Health’s Public List of Consenting Medical Marijuana Program Practitioners.
After registration, a temporary card will be issued, and you can make a purchase the same day!
*If you cannot attend on Wednesdays & Fridays but need assistance registering, please call to check availability for registration assistance; exclusions apply
What forms of payment are accepted at The Botanist in New York state?
You may use CanPay, a Debit card or Cash at the Dispensary Facility to purchase product. Credit is not accepted as it is not federally legal yet.
How do I get a medical marijuana card in the state of New York?
A prescribing doctor can certify you (you must first be certified by a registered practitioner). Then with that certification, you can go to my.ny.gov and apply for your card. Step-by-step detailed information can be found on the New York State Department of Health's Medical Marijuana Program website.
If you are having difficulties, bring in your paperwork and a New York State I.D. on Wednesdays and Fridays and we will be glad to help you register! Click here to learn more.
Can I use a credit card?
No, as marijuana is not federally legal yet you cannot use a credit card. Methods of payment are cash, debit, or CanPay.
Can I purchase for someone else if they can't pick up their medicine?
You would need a medical marijuana caregiver card. We can assist with that as long as you have the patient's my.ny.gov account login information!
Does my insurance cover any fees associated with my medical marijuana costs?
Health insurance companies are not required to cover medical marijuana costs, but some private health insurers can develop policies that will cover medicinal marijuana costs. We recommend consulting with your insurance company to see if you qualify.
Since NY is recreational can I make a purchase?
No, adult-use / recreational sales have not started yet. You would need a NY medical marijuana card to make a purchase.
If you need help getting a medical card, just bring in your paperwork and a New York State I.D. on Wednesdays and Fridays and we will be glad to help you register! Click here to learn more.